Refund policy
Last reviewed: 26 October 2026 — proposed terms, pending business confirmation
We sell professional consulting services (scoped projects and advisory sessions). This policy applies once you have accepted a written quote or statement of work and paid an invoice.
Eligibility
Refunds apply to fees paid for services not yet delivered. Work that has been performed and accepted in a checkpoint is non-refundable except where we failed to deliver agreed deliverables.
Cancellation by you
- Advisory sessions: cancel at least forty-eight (48) hours before the scheduled start for a full credit or refund of the session fee. Late cancellations may be charged in full (proposed).
- Scoped projects: written notice is required. Fees for completed milestones and expended hours are due; unused prepaid amounts are refunded within fourteen (14) business days (proposed).
Cancellation by us
If we must cancel, you receive a full refund of any prepaid amount for undelivered work or we agree on rescheduling.
Deposits
Project deposits are applied to the final invoice. If you cancel before kickoff, fifty percent (50%) of the deposit may be retained to cover scheduling and preparation (proposed).
No-shows
Missing a confirmed session without notice is treated as a late cancellation.
How to request a refund
Email info@nextwave-core.digital or call +66-76-000-2311 with your invoice reference. We respond within five (5) business days. Approved refunds are returned via the original payment method when possible.
Exceptions
Disputes about deliverable quality should be raised during the engagement close-out window stated in your statement of work. Chargebacks without contacting us first may delay resolution.
Business details
NextWave Core Software Consulting Co., Ltd. · Tax ID: 0105829473614